1. Introduction

Welcome to EmmaChat. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our messaging application and services.

By using EmmaChat, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

Account Information: Username, email address (optional), and password
Profile Information: Profile picture, display name, and status message
Messages: Content of your messages (encrypted end-to-end)
Contacts: Contact list (stored locally on your device)

2.2 Automatically Collected Information

Device Information: Device type, operating system, and app version
Usage Data: App usage statistics and crash reports
IP Address: For security and fraud prevention purposes
Metadata: Message timestamps and delivery status (not message content)

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To authenticate your identity and prevent fraud
To send you technical notices and support messages
To respond to your comments and questions
To analyze usage patterns and improve user experience
To comply with legal obligations

4. Data Security

We implement industry-leading security measures to protect your information:

End-to-End Encryption: All messages are encrypted with AES-256 encryption
Zero-Knowledge Architecture: We cannot access your message content
Secure Storage: Encrypted data storage on our servers
Regular Audits: Third-party security audits and penetration testing
Two-Factor Authentication: Optional 2FA for account protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary:

Messages: Stored on your device until you delete them
Account Data: Retained while your account is active
Metadata: Retained for 30 days for operational purposes
Deleted Accounts: All data permanently deleted within 90 days

6. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct your information
Deletion: Request deletion of your account and data
Export: Download your data in a portable format
Opt-Out: Unsubscribe from marketing communications
Object: Object to processing of your data

7. Third-Party Services

We may use third-party services for:

Cloud infrastructure (AWS, Google Cloud)
Analytics and crash reporting
Payment processing (for premium features)

These third parties have access only to information necessary to perform their functions and are obligated to maintain confidentiality.

8. Children's Privacy

EmmaChat is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@emmachat.com
Address: EmmaChat Inc., 123 Privacy Street, San Francisco, CA 94102
Contact Form: Contact Us

Privacy Policy

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